QUARTERS of SUSSEX Ltd.

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PROUD TO BE ASSOCIATED WITH OUR FRIENDS AT BAUWOW

Q​​​UARTERS of SUSSEX Ltd​
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Bespoke kennels of distinction.​​To be admired by you and loved by your pets.

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TERMS & CONDITIONS

Quarters of Sussex Ltd
Purchasing
All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by Quarters of Sussex Ltd . Quarters of Sussex Ltd may choose not to accept an order for any reason. Purchasing can be made through Quarters of Sussex Ltd secure online payment system or by PayPal or direct bank transfer. Confirmation of an order will be made in writing following a minimum NON REFUNDABLE DEPOSIT of 30% of the final items full price to include VAT. 
All prices and charges on this site are shown in UK pounds sterling and include any VAT payable. The total costs of your order will be the price of the products that you order and the cost of any additional services or products you choose. All costs will be set out clearly in your shopping trolley or written receipt before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) Quarters of Sussex Ltd accept your order. Quarters of Sussex Ltd will not provide a refund to reflect a reduction in price for any item purchased and subsequently reduced in price at a later date. Quarters of Sussex Ltd always endeavours to ensure that all information on this website is accurate. However, if an error does occur in the price or description, Quarters of Sussex Ltd  will inform you and ask you whether you still wish to continue with the order. If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by Quarters of Sussex Ltd from our suppliers then we reserve the right to cancel the contract. In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses which you might otherwise have incurred. However any deposit made to secure the sale WILL BE REFUNDED TO YOU. Quarters of Sussex Ltd reserve the right to change the price of a product at any time. If you require any products in bulk please contact the dedicated Quarters of Sussex Ltd sales team on the enquiry form on the website  for potential discounts.
Payment
Quarters of Sussex Ltd accepts card payments via Mastercard, Visa, Visa Electron, Visa Debit, and Maestro (formerly Switch). Payment is deducted when the order is processed. Payment can be made either on the website using the secure online payment system by WorldPay, or over the telephone. If a payment is being made at a trade show then a secure Worldpay unit will be used . If the order is made by telephone, confirmation will be given verbally at the time of the call by one of Quarters of Sussex Ltd dedicated sales staff. If an order is made through the secure online payment system, after payment is received, Quarters of Sussex Ltd shall confirm by email the details, description and price of the goods purchased together with information containing your rights to cancel the order. Payment of all charges for products on order must be made in full before dispatch of the goods. Quarters of Sussex Ltd reserve the right to refuse orders if deemed necessary.
Refund & returns policy. 
A customer has the right to cancel an order up to 30 days after the  NON REFUNDABLE DEPOSIT of 30% has been applied and the work has been instigated. As the item is a customised product any payments in excess of the 30% deposit will be refunded to the customer. If the customer has cancelled the order after receiving the product the full refund minus the 30% deposit will be paid back to the customer on receipt of the product in the same condition it was received. The customer will be responsible for all and any costs incurred in returning the product to our nearest workshop (this address will be given at the time of return). If you have any questions about this policy please contact us. We are here to help.
Company's registration name:- QUARTERS of SUSSEX Ltd.
your company's place of registration. Companies House. 
Company registered office address:- Smugglers Cottage, 1 Victoria Road, West Green, Crawley, west Sussex, RH11 7Au.
Company's registered number:- 10112028
Contact telephone number:- 01293400241 or 07804975296
Email address:- gavin@quartersofsussex.co.uk
Stock and Sizing
All Quarters of Sussex Ltd Kennels are made to order and as such, require manufacture prior to delivery. If you have provided a valid email address with your order, you will receive notification via email when your order has entered manufacture. If the product you have ordered is a stocked item, on rare occasions whereby such goods ordered by the purchaser are not available from stock, Quarters of Sussex Ltd will notify the buyer and give them the option to wait until the goods are available from stock, accept an alternative product, or be reimbursed and receive a full refund of payment made. 
Sizes are approximate only and generally, metric dimensions provided refer to external dimensions (not including the roof overhang). It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate. For specific dimensions please consult our technical department.
All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings this will not detract from the overall quality or performance of the product.
Delivery
Quarters of Sussex Ltd provide estimated working day lead times for delivery. However, these timescales are not a maximum or guaranteed time in which the delivery will take place. When your product is ready for delivery and the delivery is then scheduled, you will be contacted by Quarters of Sussex Ltd to book in the delivery with you via email or telephone. At this time you will receive your confirmed delivery date and estimated two-hour arrival timeslot. Quarters of Sussex Ltd make every effort to deliver goods within a reasonable variance of the published estimated timescales; however, extended delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between Quarters of Sussex Ltd and the buyer, and Quarters of Sussex Ltd shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and Quarters of Sussex Ltd, the delivery of goods will take place at the delivery address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email , stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that Quarters of Sussex Ltd delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and Quarters of Sussex Ltd will not be liable to you for any subsequent claim of non-delivery. Quarters of Sussex Ltd does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). The quantity or content of any consignment of goods or components of a good that are recorded by Quarters of Sussex Ltd upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. Quarters of Sussex Ltd also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and Quarters of Sussex Ltd. This includes any contract between yourself and Quarters of Sussex Ltd for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.
If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing Quarters of Sussex Ltd to leave the product without a signature upon arrival), the product may be left in a secure location within the boundary of your property where possible. If it is not possible to leave the delivery safely, the product will be returned to base, awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re-transported. For some of Quarters of Sussex Ltd products, such as very large Kennels and certain other large buildings, it is your responsibility to ensure someone is available to assist in the off loading of these goods upon arrival. This person must be fit and capable of lifting items of up to 25kg in weight as Quarters of Sussex Ltd may only send one delivery driver and some components can weigh up to 50kg. The delivery driver will not assist with carrying any components through your property. Unless expressly stated, Quarters of Sussex Ltd assumes that the purchaser will be available for delivery at any time with prior notice. Quarters of Sussex Ltd requests that the provides information relating to any narrow lanes, narrow or low bridges, weight restrictions, or similar vehicle restrictions on the available routes to access the delivery address. Quarters of Sussex Ltd require notification of any parking/stopping restrictions at the delivery address in advance of delivery. If our vehicle cannot reach your property, the goods may be left at the nearest accessible point.
Delivery of Kennels: If the purchaser is unable to provide a person to assist the driver in unloading an additional delivery person can be booked at a pre arranged cost.
•    Delivery is kerbside only unless discussed and agreed as otherwise prior to delivery. You will need an appropriate space as close to your kerbside as possible for our driver to deliver to.
•    Kennels are delivered and unloaded by hand on arrival.
•    Movement of delivered goods beyond kerbside is the responsibility of the customer unless discussed and agreed as otherwise prior to delivery. In any case, movement of a kennel beyond kerbside is at the driver's discretion and the driver will need to assess access on arrival in order to ensure that he can safely move the kennel to any requested location beyond kerbside.
•    The driver will not carry kennels through your property as he is not insured to do so.
•    If there is a problem with any component you have received or if something is missing, please email the office and confirm the issue with photographs where applicable.
Delivery of Kennels:
•    All Kennels are delivered kerbside only. We request that you leave a free space as close to the kerbside as possible for the driver to leave the building.
•    Movement of delivered goods beyond kerbside is the responsibility of the customer.
•    If possible, please ensure there are no obstacles, such as your (or your neighbours’) vehicle, that could impede the unloading on the delivery day.
•    Please advise us beforehand if there any overhead obstacles such as overhang trees or telephone cables that could impede the unloading on the delivery day.
•    If there is a problem with any part of your Kennel, please email the office and confirm with photographs where applicable.
If an attempted delivery is made but cannot be completed as a result of the purchaser failing to meet the terms of delivery including but not limited to there being no-one present and capable to assist our driver having made no arrangement to have a second person, no access to or stopping at the delivery address, or no suitable location in which to leave the delivery, the building(s) will be returned to base and the purchaser will be liable for all costs associated with a second attempted delivery. Quarters of Sussex Ltd cannot be held responsible for any damage or injury sustained due to incorrect unloading, usage or assembly of any of our products.
Please note - If you order a Kennel outside of our delivery zone or if the building you have ordered is customised or bespoke, the lead time can be extended. Please contact us for further information.
DELIVERY IS FREE UP TO A RADIUS OF 50 MILES FROM THE WORKSHOP THE KENNEL WAS MADE. ANY DELIVERY COSTS OUTSIDE 50 MILES WILL BE QUOTED INDIVIDUALLY AND THIS AMOUNT WILL NEED TO BE PAID PRIOR TO DELIVERY BEING MADE. THIS WILL USUALLY BE ADDED TO THE INITIAL QUOTATION. IF DELIVERY IS REQUESTED AFTER AN INITIAL QUOTATION IS MADE A SEPERATE INVOICE WILL BE RAISED TO REFLECT THIS AND WILL NEED TO BE PAID IN FULL BEFORE DELIVERY IS MADE.

It is essential that you have fully checked the delivery of your Kennel to ensure that all components, parts and fixings are present and correct before the delivery driver leaves (informing us before-hand should there have been any problems while they are still there) to ensure that they can verify the problem and file a report.
 
Product Maintenance and Guarantee
All manufacturered Kennels on this website have been carefully built by hand. They are supplied after quality control checks and pass before despatch. In general, our Kennels offer a full 5 year parts warranty on all their products. This includes build quality Joins & fixings. Misuse or abuse that includes using the Kennel for anything other than its intended use will invalidate cover.The highest quality Sadolin superdeck opaque wood protection is used, This is guaranteed for 8 years by the manufacturer and covers rot. The Kennels footings should not be in moisture or regular water and where possible raised slightly off the ground. Doing this will guarantee protection against general timber rot and decay – the guarantee does not cover the product against timber splits or warping which may occur naturally over time. To maintain the validity of these guarantees the product must be looked after strictly in accordance with these instructions  For more information on how to maintain your hand made Kennel please consult us.
The Quarters of Sussex Ltd timber guarantees will be deemed invalid if;
•    The base upon which the product is assembled is not suitable - all buildings should be positioned on a firm and level base constructed from a suitable material – If you require advise on this please consult us.
•    The product has not been after delivery/assembly and treated annually (internally and externally) thereafter with an appropriate high quality preservative 
•    The product has been customised or adapted in any way.
•    At any point after assembly the building has been in contact with any trees, plants or exterior walls which could allow moisture to penetrate the timber.
•    Any timber has been cut, pierced or drilled without a subsequent application of approved cut-end treatment.
•    The eventual claimant was not the original purchaser of the product.
•    The roofing material or covering has been damaged or incorrectly adapted allowing water ingress –
Please note: timber is a natural product and prone to changes in appearance, including some movement, warping and splitting, particularly in extreme weather conditions. This will not affect the structural integrity of the product – this is natural and is not covered by a guarantee.
Cancellations and Returns
The buyer shall inspect the goods immediately upon receipt and shall notify Quarters of Sussex Ltd by email while the delivery driver is present after the delivery has been made if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Where a claim of defect or damage is made, Quarters of Sussex Ltd will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 14 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of Quarters of Sussex Ltd workshops or for the collection charge by one of Quarters of Sussex Ltd pre-approved couriers.
If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by Quarters of Sussex Ltd, Quarters of Sussex Ltd reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued, which will be up to 25% of the building price for any non-customised or standard product and up to 100% of the price for any bespoke or customised product.
If Quarters of Sussex Ltd send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. Any item to be returned or replaced must be in the same condition as delivered. Quarters of Sussex Ltd will not accept any product for return if it has been de assembled, modified or customised in any way including being subject to the application of chemicals or paints.
Quarters of Sussex Ltd will require photographic evidence of any complaints, defects, requests to return a product outside the initial 14 day period or claims of incorrect or incomplete product delivery, which can be submitted by email or letter.
Any cancellation within the initial 14 day period will be refunded within 30 days of notification to cancel being received - for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. Quarters of Sussex Ltd does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund.
If you wish to cancel an order before it has been delivered, you must contact Quarters of Sussex Ltd immediately. You must confirm your cancellation in writing via  letter, or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the Kennel has been manufactured there may be a cancellation charge dependant on the individual case. If you have given us a valid email address, you will receive an update email when the building has entered the manufacturing stage. The deposit paid to instigate Build will not be refunded following a cancellation.
Please note: all sizes and measurements are approximations only and while Quarters of Sussex Ltd will endeavour to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.
Bespoke / Customised Products
Goods that are ordered to your specification or not available as a standard product from our website, for example made to order bespoke Kennels  cannot be cancelled or returned once the order has entered manufacture as they are considered to be bespoke. In this case, after we have sent you our confirmation email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction. Orders of bespoke products may also extend the average delivery lead time.
Timber and Other Natural Products
Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur. When measuring timber for the purpose of technical information the absolute external dimensions will be taken from a sample piece of each component used – it should be noted that due to the complex nature of the product and machining processes that this figure will give an average measurement that could be subject to slight variance throughout the rest of the individual boards in the pack measured. Whilst every effort will be made to select only components which match the average advertised sizing this is subject to the availability of the timber that has been machined and cannot be guaranteed.
Please note: any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.
Events Outside of our Control
Quarters of Sussex Ltd cannot be liable or responsible for any failure to perform, or delay in performance of any of our contracted obligations that is caused by events outside of our reasonable control (Force Majeure Event)
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lockouts and other industrial actions, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, any new acts, decrees, legislation, regulations or restrictions of any government.
We reserve the right to delay the completion of any of our obligations if we are hindered or prevented from doing so due to a Force Majeure Event, provided that, if the circumstances in question continue for a continuous period in excess of 120 days, either party shall be entitled to give notice in writing to the other to terminate the Agreement.
Complaints
Quarters of Sussex Ltd requests that any complaint is submitted in writing via  email, or letter (with accompanying photographs where appropriate) in order for us to forward to the appropriate member of staff responsible for dealing with the complaint and allow us the opportunity to thoroughly investigate. Once the details have been reviewed, a written response to the complaint will be provided.
Contacting Us
Quarters of Sussex Ltd can be contacted via any of the following methods;
Email: gavin@quartersofsussex.co.uk
Telephone: 01293400241
Postal Address: Smugglers Cottage, 1 Victoria Road, West Green, Crawley, West Sussex, RH11 7AU.
Company Reg No. 10112028.      VAT No.
Website reply on contact page.
As previously stated, Quarters of Sussex Ltd reserve the right to alter the website at any time. This includes altering the products, the content, the descriptions and the prices. Quarters of Sussex Ltd also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the utmost effort to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings.
Customer Reviews
Tigerbox reserve the right to approve, disapprove or display any customer review at our own discretion. Where we see fit we may correct the grammar of a customer review, but not the content unless we feel it is necessary to remove any potentially offensive or unlawful statements.
Competitions
Privacy and Security Policy
You may visit this website and access the public information while remaining anonymous and not revealing any personal information. Quarters of Sussex Ltd may record details of the domains from which users visit this site and analyse the data generated to assess trends, statistics and customer’s needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. Quarters of Sussex Ltd will only ask you for as much information as required to process your order and perform distribution effectively. Supplied information will be retained by Quarters of Sussex Ltd for as long as required, kept secure and in accordance with the requirements of the 1998 Data Protection Act, and not be transferred to any party outside the European Economic Union. You may contact Quarters of Sussex Ltd at any time and request a copy of all information stored on our system that is personal to you to ensure it is correct and up to date – there may be an administration fee charged for the provision of this data.
In accordance with our security policy, Quarters of Sussex Ltd will endeavour to ensure that the ordering system is on a secure server and encrypted to prevent security breach and your information kept secure and not intercepted by a third party. Under no circumstances will Quarters of Sussex Ltd hold sensitive payment details, such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureaux: Worldpay.
Any content and or information which you provide to Quarters of Sussex Ltd must be legal, truthful and comply with all applicable laws and regulations.
Quarters of Sussex Ltd reserves the right to pass on your contact details to our specified installation partners who will contact you to arrange a delivery service if ordered and may contact you to discuss delivery.
Copyright and Monitoring
The copyright in all material provided on this site is held by Quarters of Sussex Ltd or by the original creator of the material. Except as stated herein, none of the material; may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Quarters of Sussex Ltd or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website for non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.
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